Privacy Policy
1. Introduction
Effective Date: September 29, 2026
This Privacy Policy explains how 3rd Elmnt ("3rd Elmnt," "we," "us," or "our") collects, uses, stores, and protects information when you visit our website, submit a form, communicate with us, attend or participate in our events, or use our growth, marketing, creative, consulting, technology, systems, automation, CRM, media, community, or related services. By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect information you voluntarily provide to us, including your name, email address, phone number, business name, website, mailing or business address, inquiry details, project information, service interests, communications, and other information you choose to provide.
When providing services, we may also receive business records, customer or prospect information, files, content, account information, system information, or access credentials that you voluntarily provide and that are reasonably necessary to perform the agreed services.
We may collect transaction and payment-related information when you purchase services. Payments may be processed through third-party payment processors, and 3rd Elmnt does not necessarily receive or store complete payment card information.
We may also automatically collect certain technical information when you use our website, including IP address, browser type, device information, pages visited, referring pages, approximate location information, and website usage or analytics information.
3. How We Collect Data
We may collect information directly from you through our website, forms, email, SMS, phone calls, meetings, contracts, service agreements, event registrations, social media, and other communications.
We may also collect or process information while providing services through CRM systems, automation platforms, analytics tools, scheduling systems, payment processors, website platforms, communications providers, integrations, and other technology used to operate our business or provide agreed services.
Cookies & Tracking Technologies
Our website may use cookies, analytics tools, pixels, and similar technologies to understand website activity, improve our website and services, measure performance, maintain functionality, and better understand how visitors interact with our content. Your browser may allow you to limit or disable certain cookies.
4. How Information Is Used
We may use information to respond to inquiries; communicate with prospects and customers; provide, operate, maintain, and improve our services; manage projects; schedule appointments; provide customer support; operate CRM and automation systems; process transactions; maintain business records; analyze website and business performance; prevent fraud or misuse; comply with legal obligations; and send communications permitted by your preferences and applicable law.
We may use service providers, contractors, software platforms, hosting providers, CRM providers, payment processors, communications providers, analytics providers, and other vendors when reasonably necessary to operate our business or provide services.
SMS & Mobile Information
3rd Elmnt LLC sends text messages only in accordance with the consent provided by the recipient. Depending on your selections, messages may include inquiry responses, appointment or scheduling information, service or project updates, customer service communications, reminders, follow-up, review or referral requests, re-engagement messages, and marketing or promotional communications.
Message frequency varies. Message and data rates may apply. Reply HELP for assistance or STOP to opt out. Consent to receive marketing text messages is not a condition of purchasing goods or services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security & Retention
We use reasonable administrative, technical, and organizational measures designed to protect information in our possession. However, no electronic transmission, storage system, website, or online service can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to provide services, maintain legitimate business records, fulfill contractual obligations, resolve disputes, enforce agreements, and comply with applicable legal requirements.
5. Your Rights
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information we maintain about you.
You may unsubscribe from marketing emails using the unsubscribe instructions included in those communications.
For SMS communications, you may reply STOP at any time to opt out of applicable text messages. You may reply HELP for assistance. If you previously opted out and later wish to receive messages again, you may opt in again through an available consent method.
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13 through our website.
Our website and services may contain links to or integrate with third-party websites, applications, software, and services. Their privacy practices are governed by their own policies, and we encourage you to review those policies.
We may update this Privacy Policy from time to time. Changes will be reflected by updating the Effective Date on this page.